Cancelling and refunds, clearly.

A plan with a free trial starts with no payment. No subscription invoice is issued during the trial, so there is nothing to refund.

The company's administrator can stop the renewal at any time, from Setup › Subscription and billing or by writing to us. The account keeps working until the end of the paid period and is not renewed after it.

After the subscription ends access stops; your data is kept for the periods in the privacy policy and is back as soon as you renew.

If you paid your first paid subscription (monthly or yearly) and ask to cancel within 14 days of the payment, we refund it in full.

If you cancel a yearly plan after 14 days, we refund the whole months left, worked out at the plan's monthly price after the months used.

A monthly plan is not refunded more than 14 days after payment; it stops at the end of the paid month.

If an invoice was paid twice or for the wrong amount, we refund the difference in full once checked, whenever it is found.

We refund to the same card you paid with. We start the refund within 5 working days of approval; reaching the card can take 5 to 14 working days depending on the issuing bank.

Tax charged on the refunded amount is refunded with it, and we issue a credit note for the amount.

Months already used are not refunded, nor fees for extra services carried out at your request (such as setup, training or data migration, if any), nor accounts closed for breaking the terms of use.

Write to us from your account's email at [email protected] with the company name and the subscription invoice number. We answer within two working days.